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    Security Question (required)









    Problem (required) Missing ItemsWrong ItemsFood QualityLate DeliveryPoor CommunicationNon-responsiveOther


    Did the restaurant seal the package? (required) YesNo


    Was the food packaging see-through? (required) YesNo




    My ratings as of June 1, 2020.

    Problem 1

    Doordash policies do not allow the opening of containers.  Some items can be accounted for by weight, size, and shape of the container but when the restaurant combines multiple items in the same container, it is not possible to be sure all items are present.  With one large sealed bag, it becomes even more difficult to check for missing items.  All that I can do is ask the restaurant if all items are present and do my best to check or more like guess because I’m limited by not being able to open anything.  If you have a solution to this problem, please email it to chad@chowtransport.com.
    .
    I’ve ordered food for myself over 100 times from Doordash, Uber Eats, Grubhub, and Postmates combined.  In about 1/4 of the orders, items are missing.  I don’t know why it is so hard for the restaurants to put all of the food in the bags.  I find myself irritated at the driver even though I know they can’t possibly know what is inside this sealed bag.

    Problem 2

    Doordash provides me a delivery opportunity.  I accept.  Less than 1 minute later the customer contacts me saying they have been waiting 2 hours.  This happens when there are no dashers available to deliver or their original driver quit the delivery causing it to be offered to me in which I accepted.  Doordash provides no hints to the drivers that something previously went wrong because no driver would accept the delivery job if they did.  To try to solve this problem, I started texting customers as soon as I accepted a delivery opportunity to let them know Doordash just now offered this delivery to me and I’m on my way to the restaurant.  This solution was disastrous.  Ratings plummeted to 4.7’s in one day.  Doordash cancels drivers at 4.3 in this area.  If anyone has a solution to this problem, please email it to chad@chowtransport.com.
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    Currently I’m taking screenshots every time a delivery opportunity is accepted as proof of when I came into the picture.  When a customer contacts me about being late, I send them the screenshot and explain why there may have been a delay with their delivery.